Vol. 23 No. 1 (2021)

Alicia Izquierdo-Yusta, Ana I. Jimenez-Zarco, Maria Pilar Martinez-Ruiz, Inés Gonzalez-Gonzalez

1-20

Determinants of customer experience in e-services: The case of online universities

https://doi.org/10.7819/rbgn.v23i1.4097

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Juliana Maria Magalhães Christino, Érico Aurélio Abreu Cardozo, Renata Petrin, Lais Harsányi de Aguiar Pinto

21-42

Factors Influencing the Intent and Usage Behavior of Restaurant Delivery Apps

https://doi.org/10.7819/rbgn.v23i1.4095

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Wajeeha Aslam, Iviane Ramos de Luna

43-62

The relationship between brand Facebook page characteristics, perceived value, and customer engagement behavior: An application of Stimulus-Organism-Response (S-O-R)

https://doi.org/10.7819/rbgn.v23i1.4092

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Elias Cavalcante-Filho, Rodrigo De-Losso, José Carlos de Souza Santos

63-80

Which Factors Matter to Investors? Evidence from Brazilian Mutual Funds

https://doi.org/10.7819/rbgn.v23i1.4088

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Ameneh Bazrafshan, Akram Banaiy, Vajiheh Bazrafshan

81-103

The beneficial effect of shareholder participation in general meetings: Evidence in the context of audit quality

https://doi.org/10.7819/rbgn.v23i1.4096

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Ismail Khan, Iftikhar Khan, Muhammad Asim Afridi

104-126

Does Board Diversity Matter for the Quality of CSR Disclosure? Evidence from the Financial Sector of Pakistan

https://doi.org/10.7819/rbgn.v23i1.4091

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Rita Isabel da Silva Almeida, António Pedro Soares Pinto, Carla Manuela Ribeiro Henriques

127-140

The effect of incubation on business performance: A comparative study in the Centro region of Portugal

https://doi.org/10.7819/rbgn.v23i1.4089

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Ana Veloso, Hugo Roque, Ana Teresa Ferreira, Jorge Gomes

141-152

Psychometric characteristics of an adapted measure of innovative behavior at work

https://doi.org/10.7819/rbgn.v23i1.4093

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Wasim Abbas, Weiwei Wu

153-179

Organizational Justice, Leader Humility, and Service Employees’ Innovative Behavior in a Collectivistic Culture: The Case of Pakistan

https://doi.org/10.7819/rbgn.v23i1.4094

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Edzana Roberta Ferreira da Cunha Vieira Lucena, César Augusto Tibúrcio Silva, Yuri Gomes Paiva Azevedo

180-205

The Influence of Cognitive Ability on Cognitive Biases Generated by the Representativeness Heuristic

https://doi.org/10.7819/rbgn.v23i1.4090

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Articles