Organizational citizenship behaviors: a glimpse in the light of values and job satisfaction

Taís de Andrade, Vivian Flores Costa, Vania de Fátima Barros Estivalete, Letícia Lengler


Purpose – The main goal of this study is to analyze the influence
of work related values and work satisfaction on the Organizational
Citizenship Behaviors (OCB), according to the perspective of the
employees of a company from the education sector.

Design/methodology/approach – A survey was carried out with 244
employees of a company located in the state of Rio Grande do Sul,
Brazil. The company covers publishers, elementary school and high
school levels, and preparative courses for Vestibular (university entrance
exam) and Concursos Públicos (exams to be admitted to the civil service),
and they are acting in the education sector since 2001.

Findings – The main results reveal that the work related values and work
satisfaction positively influence the OCB, and the main values with
higher influence on OCB are Conformity, Universalism, Benevolence,
and the Satisfaction with the boss, which are the independent variables
with higher influence. The only value researched that has no influence
on the OCB was Power.

Originality/value – The results will enable a reflection on the reasons
that make these individuals work, their satisfaction with the work
done and its influence on the organizational citizenship behaviors.
Additionally, they may provide subsidies for the education sector,
to assess the prospect of their professionals regarding their concerns,
interactions and behaviors in the workplace.


Organizational citizenship behavior. work values. satisfaction.


Article Metrics

Metrics Loading ...

Metrics powered by PLOS ALM

Av. da Liberdade, 532 - São Paulo - SP Brasil Cep. 01502-001 Tel. 55 11 3272-2340
 The RBGN adopts the Creative Commons licens CC-BY Creative Commons Attribution 4.0 

The RBGN has the financial support from Fundação Escola de Comércio Álvares Penteado - FECAP and development agencies Conselho Nacional de Desenvolvimento Científico e Tecnológico - CNPq and Coordenação de Aperfeiçoamento de Pessoal de Nível Superior – CAPES.

Desenvolvido por:

Logomarca da Lepidus Tecnologia