Influence of Quality Management on the Innovative Performance

António Augusto Cabral Marques Fernandes, Luís António Nunes Lourenço, Maria José Aguilar Madeira Silva

Abstract


The relationship between total quality management
(TQM) and innovation has been studied in
several investigations. However, there is some
disagreement among the researchers. Many authors
suggest that the impact of TQM on innovation
depends both on the TQM dimensions considered
and on the type of innovation. This paper aims
at identifying elements of TQM as determinants
of innovation outputs of organizations. The
conceptual model proposed considers 8 TQM
variables (leadership; customer focus; involvement
and development of people; management by
processes; continuous improvement; relations
with suppliers; measuring results; product
design) as factors that can have impact on 6
innovation outputs (research, development and
technological innovation; product innovation;
process innovation; organizational innovation;
management innovation; marketing innovation).
This study is based on empirical data collected
through a questionnaire answered by 218 ISO
9001:2008 certified organizations. Generally, it is
possible to conclude that the adoption of TQM
principles plays a key role in innovation activities.
The investigation has interesting practical
implications practice. Therefore, the adoption of
certain organizational principles can encourage
the development of innovation.


Keywords


Quality. Total quality management. Innovation performance.



DOI: https://doi.org/10.7819/rbgn.v16i53.1304

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