dos Anjos Grilo Pinto de Sá, Ana Cristina, and Patricia Helena Ferreira Lopes de Moura e Sá. “Job Characteristics and Their Implications on the Satisfaction Levels of Call Center Employees: A Study on a Large Telecommunications Company”. Review of Business Management 16, no. 53 (December 23, 2014): 658–676. Accessed April 19, 2024. https://rbgn.fecap.br/RBGN/article/view/1553.