Abdalla, M. M., J. G. Altaf, I. R. Troccoli, and J. L. Trinta. “Antecedents of the Intent to Recommend: A Problem With Fast Food Restaurants”. Review of Business Management, vol. 14, no. 43, June 2012, pp. 234-50, doi:10.7819/rbgn.v14i43.838.