dos Anjos Grilo Pinto de Sá, A. C. and Moura e Sá, P. H. F. L. de (2014) “Job Characteristics and Their Implications on the Satisfaction Levels of Call Center Employees: a study on a large telecommunications company”, Review of Business Management, 16(53), pp. 658–676. doi: 10.7819/rbgn.v16i53.1553.