MILAN, G. S. Enhancing the Understanding about Emotions in Services Interactions. Review of Business Management, [S. l.], v. 9, n. 23, p. 51–60, 2007. DOI: 10.7819/rbgn.v9i23.73. Disponível em: https://rbgn.fecap.br/RBGN/article/view/73. Acesso em: 27 apr. 2024.