CONRAD, B.; ALPERSTEDT, G. D.; SANTOS, A. R. Inclusive Service Experience Management: a Framework from the Perspective of People with Visual Impairment. Review of Business Management, [S. l.], v. 21, n. 4, p. 813–838, 2019. DOI: 10.7819/rbgn.v21i5.4027. Disponível em: https://rbgn.fecap.br/RBGN/article/view/4027. Acesso em: 3 may. 2024.