DE MESQUITA, J. M. C.; URDAN, A. T. Determinants of Customer Inertia - An Investigation of Mobile Phone Services. Review of Business Management, [S. l.], v. 21, n. 2, p. 234–253, 2019. DOI: 10.7819/rbgn.v21i2.3972. Disponível em: https://rbgn.fecap.br/RBGN/article/view/3972. Acesso em: 27 sep. 2022.