NETO, D. A. S.; SILVA, D. da. A Study of the ISO Certification Process in the Department of repair shop of the Companhia do Metropolitano in São Paulo. Review of Business Management, [S. l.], v. 6, n. 16, p. 55–67, 2007. DOI: 10.7819/rbgn.v6i16.28. Disponível em: https://rbgn.fecap.br/RBGN/article/view/28. Acesso em: 8 may. 2024.