FUTINO BARRETO, I.; CRESCITELLI, E.; BASTOS FIGUEIREDO, J. C. Relationship Marketing results: proposition of a cognitive mapping model. Review of Business Management, [S. l.], v. 17, n. 58, p. 1371–1389, 2015. DOI: 10.7819/rbgn.v17i58.2692. Disponível em: https://rbgn.fecap.br/RBGN/article/view/2692. Acesso em: 29 apr. 2024.