DOS ANJOS GRILO PINTO DE SÁ, A. C.; MOURA E SÁ, P. H. F. L. de. Job Characteristics and Their Implications on the Satisfaction Levels of Call Center Employees: a study on a large telecommunications company. Review of Business Management, [S. l.], v. 16, n. 53, p. 658–676, 2014. DOI: 10.7819/rbgn.v16i53.1553. Disponível em: https://rbgn.fecap.br/RBGN/article/view/1553. Acesso em: 24 apr. 2024.