SUÁREZ-BARRAZA, M. F. Process Innovation in Local Governments: an empirical study of continuous improvement effort. Review of Business Management, [S. l.], v. 15, n. 47, p. 204–220, 2013. DOI: 10.7819/rbgn.v15i47.1160. Disponível em: https://rbgn.fecap.br/RBGN/article/view/1160. Acesso em: 28 apr. 2024.