RESENDE JUNIOR, P. C.; GUIMARÃES, T. de A. Service Innovation: the state of the art and a proposal of a research agenda. Review of Business Management, [S. l.], v. 14, n. 44, p. 293–313, 2012. DOI: 10.7819/rbgn.v14i44.1140. Disponível em: https://rbgn.fecap.br/RBGN/article/view/1140. Acesso em: 2 may. 2024.