FRANCISCO-MAFFEZZOLLI, Eliane Cristine; PRADO, Paulo Henrique Muller. Service Retail Results Assessment from the Consumer’s Point of View. Review of Business Management, [S. l.], v. 15, n. 46, p. 112–128, 2013. DOI: 10.7819/rbgn.v15i46.1183. Disponível em: https://rbgn.fecap.br/RBGN/article/view/1183. Acesso em: 8 apr. 2026.