IZQUIERDO-YUSTA, Alicia; JIMENEZ-ZARCO, Ana I.; MARTINEZ-RUIZ, Maria Pilar; GONZALEZ-GONZALEZ, Inés. Determinants of customer experience in e-services: The case of online universities. Review of Business Management, [S. l.], v. 23, n. 1, p. 1–20, 2021. DOI: 10.7819/rbgn.v23i1.4097. Disponível em: https://rbgn.fecap.br/RBGN/article/view/4097. Acesso em: 20 may. 2026.