SAN-MARTÍN, Sonia; JIMÉNEZ, Nadia; PUENTE, Nuria. Bridging the gap between customer experience management and mobile shopping. Review of Business Management, [S. l.], v. 21, n. 2, p. 213–233, 2019. DOI: 10.7819/rbgn.v21i2.3971. Disponível em: https://rbgn.fecap.br/RBGN/article/view/3971. Acesso em: 22 apr. 2026.