COSTA, Sandro Bonfim da; CLARO, Danny Pimentel; BORTOLUZZO, Adriana Bruscato. The influence of customer value on word of mouth: a study of a financial services company in Brazil. Review of Business Management, [S. l.], v. 20, n. 2, p. 210–231, 2018. DOI: 10.7819/rbgn.v20i2.3798. Disponível em: https://rbgn.fecap.br/RBGN/article/view/3798. Acesso em: 2 may. 2026.