TY - JOUR AU - de la Cruz del Río-Rama, María AU - Álvarez-García, José AU - Coca-Pérez, José Luis PY - 2017/04/20 Y2 - 2024/03/29 TI - Quality Practices, Corporate Social Responsibility and the “Society Results” Criterion of the EFQM Model JF - Review of Business Management JA - Rev. Bras. Gest. Neg. VL - 19 IS - 64 SE - Articles DO - 10.7819/rbgn.v0i0.3026 UR - https://rbgn.fecap.br/RBGN/article/view/3026 SP - 307-328 AB - <p><strong>Purpose –</strong> The purpose of this research is to analyze whether quality<br />management practices implemented and carried out by the rural<br />accommodation establishments under study influence society results<br />obtained by organizations, which are understood as the participation<br />therein and the development of local community.´</p><p><br /><strong>Design/methodology/approach –</strong> The working methodology consists<br />of carrying out an exploratory and confirmatory factor analysis in order<br />to test the psychometric properties of measurement scales, and the<br />hypothesized relationships between critical factors and society results<br />are examined using structural equation modeling.</p><p><br /><strong>Findings –</strong> The study provides evidence of a weak relationship between<br />the critical factors of quality and society results in rural accommodation<br />establishments. The results suggest that process management is the only<br />quality practice that has a direct effect on society results and the rest<br />of the critical factors are considered antecedents of it.</p><p><br /><strong>Originality/value –</strong> The contribution of this study, which explores<br />the impact of the critical factors of quality on society results, is to<br />confirm that there is an effect of the critical factors of quality on society<br />results (social and environmental responsibilities) through the direct<br />relationship of process management. Very few studies examine this<br />relationship.<br /><br /></p> ER -