@article{de la Cruz del Río-Rama_Álvarez-García_Coca-Pérez_2017, title={Quality Practices, Corporate Social Responsibility and the “Society Results” Criterion of the EFQM Model}, volume={19}, url={https://rbgn.fecap.br/RBGN/article/view/3026}, DOI={10.7819/rbgn.v0i0.3026}, abstractNote={<p><strong>Purpose –</strong> The purpose of this research is to analyze whether quality<br />management practices implemented and carried out by the rural<br />accommodation establishments under study influence society results<br />obtained by organizations, which are understood as the participation<br />therein and the development of local community.´</p><p><br /><strong>Design/methodology/approach –</strong> The working methodology consists<br />of carrying out an exploratory and confirmatory factor analysis in order<br />to test the psychometric properties of measurement scales, and the<br />hypothesized relationships between critical factors and society results<br />are examined using structural equation modeling.</p><p><br /><strong>Findings –</strong> The study provides evidence of a weak relationship between<br />the critical factors of quality and society results in rural accommodation<br />establishments. The results suggest that process management is the only<br />quality practice that has a direct effect on society results and the rest<br />of the critical factors are considered antecedents of it.</p><p><br /><strong>Originality/value –</strong> The contribution of this study, which explores<br />the impact of the critical factors of quality on society results, is to<br />confirm that there is an effect of the critical factors of quality on society<br />results (social and environmental responsibilities) through the direct<br />relationship of process management. Very few studies examine this<br />relationship.<br /><br /></p>}, number={64}, journal={Review of Business Management}, author={de la Cruz del Río-Rama, María and Álvarez-García, José and Coca-Pérez, José Luis}, year={2017}, month={Apr.}, pages={307–328} }