Discrepancy between prescribed and real work: the case of outsourced service contract supervisors at federal universities in the state of São Paulo

Érika Pena Bedin Matias, Andréa Regina Martins Fontes, Daniel Braatz Antunes de Almeida Moura


Purpose – The article aims to identify the specificities and complexity
of the work of public servants who act as contract supervisors, by
evaluating their prescribed work and actual work.
Design/methodology/approach – For this purpose, semi-structured
interviews were conducted with 14 public servants with additional
service contract supervisory roles at three federal universities in the
state of São Paulo.
Findings – The results reveal the practice of designating contract
supervisory roles when civil servants enter into public service, even
though they have no previous experience or specific training, which
causes great difficulties on a day-to–day basis.
Originality/value – Public and private organizations should reflect
on the way they organize work, which is affected by the rigidity
of institutional norms, causing experiences of suffering, fear, and
occupational diseases. There should be a focus on people management
policies and the human and behavioral development of workers. These
actions are important for the development of skills that enable greater
integration of the different areas of knowledge, in order to achieve
results for the organization, without wearing down teams.


Prescribed and actual work; public service; contract supervisors.

DOI: https://doi.org/10.7819/rbgn.v0i0.4044

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